I have been unable to hear since I was 6 years old. I wasn’t completely deaf everything was a mumble. I watched peoples’ expressions to know whether to smile or be sad. The past 14 years have made a big difference. It was wonderful to hear my great grandchildren talk to me. The best was to hear my husband say “I love you, Mouse!” I can hear so well with my new hearing aids on the phone. Thank you, Chris!